You've registered the property. Now where do the guests go?
Registering your property and sending guest details are two different jobs on SES.Hospedajes, and finishing the first does not lead you to the second. Guest details go in as a parte de viajeros — typed in by hand, uploaded in a batch, or sent automatically using the login details you were emailed when you registered.
This is where most people get stuck, and it is worth saying plainly: it is not your fault.
Registering your property is a job in its own right. When you finish it, nothing on the screen tells you what to do next. There is no obvious button marked "add a guest", and the confirmation email does not explain.
The two jobs simply live behind the same login. Here is how the second one works.
Three ways to send it
All three do the same job in the eyes of the law. Which one suits you depends almost entirely on how many bookings you take.
In practice everything now runs through the website, whichever category you fall into.
| How | Suits | What it means |
|---|---|---|
| Typing it in | A few bookings a year | Log in and enter each guest against the booking |
| Uploading a batch | Several properties | Send a file containing many guests at once |
| Automatically | Larger portfolios | Your booking software sends it for you |
The Spanish name for the guest report is a parte de viajeros — literally a travellers' report. You will see the phrase everywhere, including on the government site.
Those credentials you were emailed are not a second password
When you finish registering a property, the system sends you a set of login details. These are the most misunderstood thing in the whole system.
They are not another password for the website. They are for connecting software to the system automatically, and they are managed separately — they even have their own password reset.
What you get back, and why to keep it
When a report goes through, you get a reference number back. Keep it.
It is your proof that particular guests were reported at a particular time, and it is what you would produce if anyone ever asked you to show that a specific stay was handled properly.
Be aware that a report the website accepts is not necessarily a report that went through completely. Individual guests can be rejected — a document number typed slightly wrong, a date in the wrong format, or a required box left empty. The most common one by far is the relationship field, which is required whenever anyone in the party is under 18.
Corrections and cancellations
You can correct a report after sending it, and you can cancel a booking. Remember that a cancellation is itself something you have to report, within its own 24 hours — see the two deadlines.
The screens change from time to time, so rather than describe them here and let it go stale, the government's own visual guide to the platform is the place to look. The site itself is at hospedajes.ses.mir.es.
A word about the spreadsheet-and-WhatsApp approach
A very common arrangement is to send guests a form by WhatsApp or email, then copy their answers into the government site by hand.
It works, in the sense that the information gets there.
What it does not give you is anything signed by the guest, or any record tying a particular person to the particular details you submitted for them. Owners have started running into this when asked to evidence a report rather than simply to have made one — and by then the guests are long gone.
If you are copying details across by hand today, that gap is worth closing whichever of the three methods you end up using.