Cancelling a booking after filing guest details
Yes, you must report a cancelled booking to SES.Hospedajes, even if you have already submitted the guest details. You have a strict 24-hour deadline from the moment the booking is cancelled to make this report. Failing to do so can lead to fines, as this is a separate reporting obligation.
Yes, you absolutely must inform SES.Hospedajes if a booking is cancelled, even if you have already submitted the guest details. This is a separate reporting obligation under Spanish law.
Royal Decree 933/2021, which governs guest registration, states that you must report both the booking and any subsequent cancellation. The law specifies that you have a strict 24-hour deadline to report the cancellation, counting from the moment you become aware of it (Real Decreto 933/2021, article 4.2).
This 24-hour deadline for cancellations is often overlooked, as most guidance focuses on the deadline for reporting arrivals. However, both are equally important. You can find more details about these deadlines on our page about [/ses-hospedajes/deadlines/].
When a booking is cancelled, you will need to access the original submission on the SES.Hospedajes platform and mark it as cancelled. The exact process for doing this is covered in more detail on our page about [/ses-hospedajes/correcting-a-submission/].
Failing to report a cancellation within the 24-hour window can be considered a minor infraction, which carries its own penalties. You can learn more about the potential fines on our page about [/ses-hospedajes/penalties/].